Full time
Customer Value Manager
About Ravical
At Ravical, we're on a bold mission to transform how SME advisory services are delivered and scaled by leveraging AI-first, agentic products. By combining cutting-edge AI technologies with a commitment to simplicity and innovation, we are building a frictionless product that empowers our European customers to deliver reliable and proactive advice. Located in the vibrant city of Ghent, we foster a culture of speed, accountability and autonomy, and continuous learning, offering a unique opportunity to build the future of advisory intelligence. If you’re excited by tough challenges, practical AI, and having real impact from day one, we’d love to meet you.
What you’ll do
Guide the customer journey
Provide expert guidance throughout the post-sales experience: from onboarding and activation to ongoing satisfaction and retention
Act as a trusted partner, designing and executing strategic interventions rooted in a deep understanding of their business goals
Ensure clients see real value and can confidently integrate Ravical into their daily workflows
Track usage patterns and proactively reach out to clients who could benefit from additional guidance
Drive renewals and identify opportunities for expansion within accounts
Own stakeholder relationships
Manage and nurture relationships across different levels within client organizations: from individual advisers to decision-makers
Conduct regular check-ins, webinars, and training sessions tailored to different stakeholder needs
Spot success stories and help clients articulate the value they're getting
Who you are
You have
Experience in Customer Success, Account Management, or a similar client-facing role within a SaaS environment
A proven track record of managing multi-stakeholder relationships and driving customer outcomes
Strong strategic thinking coupled with hands-on execution skills
A natural ability to explain complex concepts simply: you can teach advisers how to work with AI without overwhelming them
Excellent communication skills in Dutch and English (written and spoken), Bonus: French language skills
Nice to have, but not a must: Experience in professional services (accountancy, insurance, payroll) or familiarity with adviser workflows
What we offer
Competitive salary package including ESOP (Employee Stock Ownership Plan).
Opportunity to work in a dynamic, AI-first company at the forefront of SME advisory innovation.
Close collaboration with the founders and other top-tier talent in a fast-paced environment in Ghent.
