Opinion

The four forces creating a ‘perfect storm’ for the accounting firm.

The four forces creating a ‘perfect storm’ for the accounting firm.

Joris Van der Gucht

Yesterday I talked to a large assembly of accounting firms. The setting was beautiful, one of those typical rustic venues you find in the countryside. Old charm, fireplaces, friendly people. My talk? Ruffled a few feathers, and felt slightly out of place.

I shared what I've been seeing develop in the accounting sector for a while. Four forces, all hitting at the same time, each one changing the economics of the profession.

As I spoke about the forces one by one, it started raining down harder and harder. At the end of the presentation, a beam of sunshine suddenly lit up the room. I considered seeing it as a ray of hope, but thankfully remembered that meteorological events don't predict the future – and that the best way to predict the future is to create it.

Here are the four forces at work right now in accountancy:

The first is margin pressure on compliance. Compliance remains the stable foundation of every firm, but things are shifting. E-invoicing mandates, automation, and increasingly capable software are changing what clients expect to pay for work that used to require significant human effort. Competing on compliance efficiency lands you in a contest where the eventual winner may not be an accounting firm at all. It may be a platform, a bank, or a software product.

The second is the people constraint. Not enough new people entering the profession, and the entry-level work as we knew it is more or less gone. The senior professionals who should be driving advisory services are stretched across too many clients. And many partners with decades of accumulated experience and client knowledge are approaching retirement, taking institutional memory with them. A structural problem if ever I saw one.

The third force is the one that provoked the most discussion in the room: knowledge. The traditional moat of the accounting profession was interpretation: taking complex legislation and making it applicable for clients. AI agents now do that natively, drawing on public sources and applying business logic at near-zero cost. When such knowledge is no longer exclusive to the adviser, the question of what exactly the adviser is charging for becomes unavoidable.

The fourth force at work is client expectations. Businesses are arriving at meetings with their own AI-generated analysis. They no longer compare their accountant to other accountants. They compare the experience to their banking app, their financial dashboard, their own tools. And the clients moving fastest are typically the most valuable ones.

After the talk, over a nice lunch, the conversations quickly turned real.

Many firm leaders recognised all four forces, some were treating them as separate challenges. They're not. They're compounding. And each one is reinforcing the other. Most people at the table were already looking into what services they could now offer that weren't economically viable before.

It's in that mindset shift, from seeing advisory as something infrastructure can unlock, not just something that scales with headcount, where the real divergence is happening.

The banking sector went through a version of this. You didn't come out on top in that sector by being cheaper. You survived by owning the client relationship at a level that couldn't be automated. That's the only path here too.

And yes, this brings me back to the ray of hope. I firmly believe there is a bright beam of sunshine lighting up the future, but getting there is a choice, not a forecast.

Ready to unlock advisory?

Ready to unlock advisory?

Ready to unlock advisory?